FAQs
Découpage Care
These original, handcrafted, découpage tabletop pieces are one-of-a-kind. Each original color print has been meticulously cut out and applied to the underside of a clear glass plate, bowl or platter. Some of the plates are then treated with a marbelizing technique and backed with enamel or hand-crafted papers. Each process is protected with several coats of a special sealer that is totally non-toxic. Since all the work is done on the underside of the glass, you can safely serve food on these items and then carefully wash by hand.
DO NOT PUT IN DISHWASHER OR MICROWAVE. Since many of the designs are created from original early prints, exposure to direct sunlight may cause fading.
Delivery Standards
Delivery Method
LLN uses the U.S. Postal Service to ship our items to you. For most efficient shipping, we use several carriers, taking into account weight and destination. Alternate shipping charges could apply – if so, we will notify you before shipping. For special shipping requirements, please contact us.
Shipping Cost
We calculate shipping cost based on the cost of the item purchased.
Current Shipping Charge:
- Up to $100 – $12
- Above $100 – $18
Delivery Timeframe
We ship First Class so you should receive your order within the typical USPS First Class schedule. If you have placed an order and have not received it, contact Customer Service here:
Leslie Linsley Nantucket
Zero India Street
Nantucket, MA 02554
508-325-4900
info(at)LeslieLinsley.com
Restrictions on Delivery of Certain Products
Many of our items are handmade, so please be patient. If an item is not in stock, it may take up to six weeks to create the handmade item. Custom orders, such as Wedding Plates, require a minimum of six weeks.
Payment Method & Security
We accept MasterCard, Visa and American Express Cards.
When you place an order, we are notified immediately of the pending transaction. You will receive an email notification that we received your order. Once the payment transaction is complete, you will receive a second notification. Each email will have a link to your order status.
We offer highly secure online payment through one of the world’s most trusted online credit card gateways, Authorize.net. They will screen cards for authenticity and process the payment. Our shopping cart utilizes SSLA Secured 256 bit technology, which encrypts personal information before it is transmitted. At checkout, you will see the padlock icon on your browser, and the url will start with “https://…” indicating that the SSLA is activated.
If you have any questions, or prefer to order on the phone, contact us here:
Leslie Linsley Nantucket
Zero India Street
Nantucket, MA 02554
508-325-4900
info(at)LeslieLinsley.com
You may also fax orders to 508-325-5836.
Privacy Policy
When you make a purchase in one of our stores, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service.
In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.
The personal information we collect is primarily intended to offer better customer service and to improve communications. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.
We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.
To delete your name from the Leslie Linsley email contact list email us at info(at)leslielinsley.com with the subject line “opt-out”.
We support and adhere to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise.” In so doing, we agree to comply with a customer’s requests to not share their information with other companies or to contact them for marketing purposes by postal mail, telephone or email.
If at any time, as a customer, you believe Leslie Linsley Nantucket is not committed to its Privacy Policy, please contact us.
If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here’s how to contact us.
Leslie Linsley Nantucket
Zero India Street
Nantucket, MA 02554
508-325-4900
info(at)LeslieLinsley.com
Return/Refund Policy
Almost all items on the Leslie Linsley Nantucket website are handmade and we’re constantly improving our products. Occasional differences in color or details such as specific image design will vary from piece to piece. The images on this website are meant to convey the approximate look of the item, not the exact color or design.
We make our best effort to keep the website current.
We do not currently offer refunds unless of course an item was ordered, paid, and subsequently put out of production.
If you have received a damaged package or item, contact us. We’ll walk you through the steps to make the return, or to receive a replacement item. We honor our commitment to quality workmanship and your satisfaction is important to us.
Leslie Linsley Nantucket
Zero India Street
Nantucket, MA 02554
508-325-4900
info(at)LeslieLinsley.com
